Frequently Asked Questions (FAQ)

Please choose a category below:

General

• My progam has become corrupted by a virus and crashes everytime it starts up. How do I reinstall it?
• How to turn off automatic download of tooltips. I get this error everytime I start up. "Error Code 12007: Name not resolved".
• I am having trouble installing the program.
• What is the difference between the demo version and the full version.
• Can I use your DNL reader download graphic and download link in my website?
• Outlook and Outlook Express unsafe file
• How do I use the zip file templates from the free template download site?

Digital Web Books

• Why do the colors in books sometimes not come out as expected on some PCs but works perfectly on others?
• What PC requirements are needed to view the books? How many pages can I have in the books?
• Can this be used for presentations?
• Printing errors: It says that my printer is not supported.
• I have a GIF image in my book but it does not display properly.
• Can this be used for other non-english or western european languages? e.g. Japanese, Chinese, Hebrew, Arabic, Turkish, ect.
• How are the DNL readers installed by people who read my book? How can I distribute the DNL reader installer? How do people read a DNL book?
• Does this program work for Apple MACs?
• Terminal server, Citrix Winframe, Windows Remote Desktop
• Is the DNL reader free for everyone? Can I include it on my website? Can I include it on a CDROM?
• I need to send a web page link to somebody who does not have the DNL reader installed. What instructions should I give them?
• What is the difference between EXE and DNL books? What is supported in DNL that is not supported in EXE?

Creating and editing Digital Web Books

• Custom fonts
• What are the different ways that I can submit data when using Eazy Forms
• What is the difference between 'DWB Go To' Style 1(book page): and Style 2 (single sheet) in Book Properties?
• What is the sendmail link?
• How do I create links to web pages and emails?
• Is it possible to copy and paste text from other programs into the editor?
• What types of DNL ebooks can I produce?
• What images does the book editor support? Why do some images not appear when I package my book?
• Why is the book editor slow to respond sometimes when manipulating large areas of text or certain page components?
• I am unable to link the text in the textbox properly. When I change one link, sometimes other links change as well.
• How I use transparent images in the book editor?
• Is it possible to convert A4 print pages (at 300DPI) to screen pages(72DPI) ? Why is the text so hard to read and fuzzy?
• Editable text and images
• Inputing non-english character sets like Chinese, Japanese, Korean, ect.
• How do I get 2 pages when I edit? When I package a book, my text spreads across 2 pages.
• I save my book as a DML file but the DNL reader cannot read it?
• Where can I get some extra tutorials for the book editor?
• How can I change the "Designed By" branding text in the right click menu and about box?
• Built-in templates - When I open a sub-template, only the front template of each category displays. When I click OK I only get the first template.
• How to add page numbers (Version 5 and later)
• How do I create tables? Can I import them from Excel?

Registration and updates

• How do I register?
• How do I get updates?
• How do I do manual registration

Packaging and Distribution of Digital Web Books

• How can I distribute my DigitalWebBook?
• Do I need to distribute the DNL reader with every DNL book that I make?
• How do I upload my book to my website? How do I link the book in a webpage?
• Code signing/Developers Certificate for EXE books. I get a warning for unknown publisher when downloading EXE books.
• Package EXE books do not appear but Package DNL books appear when I package.
• Is it possible to autorun DNL files from a CDROM?

Publish to Web

• JAVASCRIPT ERROR "ply is undefined"
• I have a webpage with a book inside it. I have uploaded a new book to this webpage but I am still seeing the old book instead of the new one uploaded.
• Manually creating a webpage to host your eBook using publish-to-file. Using a third party FTP program to upload your book files and webpage.
• I have publish-to-web successfully but I get an, " Unable to locate DNL file on server" error from web browser.

Tips and tricks

• General tips on using the book editor
• Refreshing the memory and speeding up the editor.
• Create a vertical or horizontal line
• What makes up a typical book folder? What are all these files in the same folder as where I saved the DML file?
• My progam has become corrupted by a virus and crashes everytime it starts up. How do I reinstall it?
• How can I get text to flow from one page to the next?
• Convert DNL and EXE books to PDF
• Where can I download extra templates that I can use for my own books?
• How can I change the icons in my final packaged Digital Web Books?
• How to combine two books into one book.
• After I download a template from your website, I click on the ZIP file to see inside . When I open it up the DML file,I get a big red X and nothing else.
• How do I get all the book sources files together to send to somebody else, like support. The person needs to be able to re-package the book at thier end.
• The program cannot start: Application/Program due to Run-Time Error Bad file name or number.
• How I change the default page transitions for my book? Can I make them slide like powerpoint?
• Tips on creating contents pages and linking text.
• How do I disable the automatic button bar?

Multimedia

• Some of my MP3s do not seem to work when I stream it.
• I used Apple Quicktime in my book but I get this error: Runtime error Prog C:\windows\dbplugin.exe Abnormal Program Termination
• Sometimes Flash/movies/mp3 does not play on some PCs but has no problems with others. Embedded multimedia does not play, but streaming multimedia plays properly.
• The book stops responding after I goto a page with multimedia on it. Multimedia objects sometimes show a grey screen and book will sometimes not turn pages properly and just flicker.
• Is it possible to make background music for my book that plays across all pages?
• Can I put a large video inside a book? e.g. 100MB video?
• Where can I download the Quicktime stand-alone player from?

Digital Rights Management (DRM)

• Step by Step Guide for setting up Digital Rights Management(DRM) for Digital Web Books.
• When I get the page where the DRM is activated the payment box does not appear. I am using DNLDRM Version 2.
• How can I check to see if the DRM in my book is working properly?